Returns & Exchanges

Returns & Exchanges

We are happy to give a full refund/exchange if you no longer need the item(s) or it is unsuitable. Please return the item(s) within 30 days in perfect condition, unused with the receipt and packaging. Any refunds will be given back in the way of which we received the funds

How to Return

In Store

You can bring your item(s) back direct to the store along with your receipt & packaging. A refund will be done at the time (can take 7-10 days to show in your account) or an exchange will be organized for you.

By Post

You can return by post with the item in its original display box, in secure packaging. If the item is damaged in transit this may affect your refund or exchange. Please enclose your name, address, and your order number. You are responsible for coving the postage costs. Please retain proof of postage from the Post Office which is free of charge. If the parcel you have return goes missing, you will need this proof for a refund.

Please return to:

Alexandra’s of Alsager, 10 Crewe Road, Alsager, ST7 2ES